Service Status

Last updated Thurs 22nd Oct next update Fri 23rd Oct 09:00.

DESPATCHING STOCK EVERY WEEKDAY EXCEPT PUBLIC HOLIDAYS 

  • As normal orders placed before 3pm for stock items will be shipped

UK DELIVERY – Unaffected

  • As normal UK mainland deliveries will be dispatched on Express next day service

OVERSEAS DELIVERY – Delays in remote regions

  • As normal overseas deliveries will be despatched on an Express service
  • Due to the temporary restructure of International routes delays are likely worldwide.
  • We have been notified that the following countries are subject to suspension (no deliveries available).
    • Mongolia, Kazakhstan, Lybia, Tuvalu, Vanuatu, French Polynesia, Fiji, Laos, Myanmar, Gambia, Guinea, Mauritius, Niger, Rwanda, Lesotho, Nepal, Bhutan, Sierra Leone, Uganda, Gabon, Togo, Chad, Mauritania, Eritea, East Timor, Libya, Tonga, Madegascar, Mali, Senegal, Qatar and Philippines
    • All remote areas will also be at risk of suspension.
  • The above list of affected countries is subject to continuous change. Our details are based on information dated 18th Sept 2020 and 6th August 2020 (Americas)

SALES SUPPORT - Unaffected

  • Sales staff are relocated at home but have full working capacity
  • Please use our contact form to make sales enquiries
  • From time to time we are experiencing high levels of activity so would appreciate your patience

TECHNICAL SUPPORT – Unaffected

  • Technical staff are located at home and have full working capacity
  • Please use 01386 848830 for production support sending non urgent enquiries via our contact form
  • From time to time we are experiencing high levels of activity so would appreciate your patience

SUPPLY CHAIN (ITEMS NOT IN STOCK) – Limited Disruption

  • Our suppliers are trying to continue production however there are going to be delays
  • Actual delivery times may be longer than those offered on the site
  • Products may suddenly become unavailable. Alternatives can be discussed with our Technical Support team.

ONSITE MEETINGS - Cancelled

  • All face to face meetings have been cancelled to protect our workforce and suppliers
  • Alternative meetings can be made via telephone or Teams if required

COLLECTIONS - Now Available

  • Stock can be collected from our Warehouse by prior appointment only (From Mon 15th June). Please ensure you DO NOT ENTER the warehouse when collecting to ensure the safety of all our staff.
  • Orders MUST BE placed and paid for BEFORE arriving at the Warehouse.

FURTHER INFORMATION

  • Service impact information for TNT Express / FedEx Express is available here.